B2B Return Framework
Peanify Inc. handles returns and issue reviews in the context of business-to-business transactions. Accessory programs for TV remote controls, power cords, HDMI cables, and utility accessories may involve negotiated specifications, quantities, packaging, timing, and shipping terms. Because these details can vary by contract, there is no automatic public return process triggered by website use. A buyer should review the signed agreement, invoice terms, shipping documents, and any written instructions for the transaction to understand inspection timing, reporting duties, available remedies, and return authorization requirements.
Reporting an Issue
If a buyer believes a shipment includes damage, shortage, wrong items, specification mismatch, or another fulfillment concern, the buyer should contact Peanify Inc. promptly at support@peanifyinc.com. The message should include the company name, contact person, order or contract reference, product category, quantity affected, delivery date, description of the concern, and photos or receiving documents when useful. Clear written documentation helps Peanify Inc. review the matter efficiently and determine the appropriate next step under the applicable agreement.
Authorization Before Return
Products should not be returned without written authorization from Peanify Inc. or without following the process stated in the contract. Unauthorized returns may be refused, delayed, or excluded from review if they cannot be matched to an approved business case. When a return is approved, Peanify Inc. may provide instructions for packaging, labeling, shipping method, documentation, destination, timing, and condition requirements. The buyer should preserve relevant packaging and records until the issue is reviewed, especially when carrier damage or carton discrepancy is involved.
Condition and Eligibility
Return eligibility may depend on the reason for the request, product condition, packaging condition, inspection timing, contract terms, and whether the products were used, altered, relabeled, repacked, damaged after delivery, or handled outside agreed requirements. Products prepared under confirmed business specifications may be subject to more limited return rights unless the written agreement provides otherwise. Peanify Inc. reviews each business issue based on the facts, documentation, and governing terms rather than applying a consumer return policy to every transaction.
Potential Remedies
Depending on the contract and the nature of the issue, possible remedies may include replacement, credit, correction in a future shipment, partial adjustment, return authorization, or another commercially reasonable resolution agreed by the parties. Peanify Inc. does not promise that every request will result in a refund or replacement. Payment adjustments, if any, are handled through business accounting or invoice coordination rather than a public card refund flow, because the website does not collect or store card details and does not process retail checkout payments.
Inspection Timing
Business buyers should inspect deliveries promptly and report concerns within the timeline stated in the applicable agreement or written instructions. Delayed reporting may limit the ability to verify carton condition, carrier handling, quantity discrepancy, or product mismatch. Receiving teams should keep carton labels, packing materials, delivery receipts, and photos when an issue is suspected. Early communication gives both sides a better opportunity to review facts while the shipment details are still clear and records remain available.
Contact for Return Review
Return and issue questions should be sent to support@peanifyinc.com. Peanify Inc. may request additional information before deciding whether a return authorization or other remedy is appropriate. Company address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This policy is general website guidance and does not override a signed agreement. If a signed agreement includes different return, inspection, or remedy terms, those written terms control the transaction.
Recordkeeping During Review
During a return or issue review, the buyer should keep the affected products, packaging, carton labels, delivery records, and correspondence until Peanify Inc. provides written next steps. Disposing of goods or packaging too early may make it harder to confirm the facts behind a claim. Peanify Inc. may compare the reported concern with the contract, product scope, shipping documents, photos, and receiving notes. The company may also ask whether the issue affects all units or a specific portion of the shipment. A clear record supports a practical business resolution and helps prevent misunderstandings about quantity, condition, timing, and responsibility.
No Automatic Consumer Remedy
Because Peanify Inc. handles B2B transactions, website visitors should not assume that consumer retail return rules apply to every business shipment. The appropriate remedy depends on the contract, documented facts, product condition, inspection timing, and whether the buyer followed the agreed process. This policy is intended to guide communication, not to expand or replace transaction-specific written terms for approved business transactions. Buyers should keep review correspondence with their internal purchasing records until the matter is closed.
